For the most precise fit, please refer to our size chart located on the product page and carefully take your measurements. If your measurements fall between sizes, we typically advise selecting the custom-size option (if available for that dress). Custom sizing allows us to tailor the dress specifically to your measurements, resulting in a more accurate fit.

Please be aware that the colors in our website images may be affected by lighting conditions and screen settings. To make a more informed color choice, we suggest ordering color swatches and comparing them to your desired shade. This way, you can be confident that the color you select matches your expectations.

Product availability is subject to change. If you’re interested in a specific item, we recommend saving the item ID or its name (e.g., “customadedress Adams”) along with photos for easy reference. If a product is out of stock, please contact our Customer Service Team for information on possible restocking. Note: Because many of our dresses are made-to-order, we suggest placing your order at least two months in advance to ensure timely delivery and alignment with current fashion trends.

For items that are eligible for return, you may return your purchase for a refund (with any applicable restocking fee deducted) and reorder it in a different size, if available. The following items are typically returnable: standard-size dresses (excluding final sale items), shoes (excluding final sale shoes), and most accessories. You can check the return eligibility of each item under the “Return Policy” section on the product page or your order details page.

Our dress size chart is based on actual body measurements, which may differ from your local sizing standards. For the most accurate fit, we recommend taking precise body measurements and comparing them to our “Sizing Guide” available on the product page.

To find the dress length, refer to the “Sizing Guide” on the product page. Look for the measurement labeled “Hollow to Hem,” which indicates the distance from the center of the collarbone to the desired hemline.

Most of our products are made-to-order to maintain affordable prices and reduce environmental waste. We do not encourage “buy-many, keep-one” practices. To assist in finding the perfect dress, we offer various services, including:

At-Home Try-On Program: Available in select countries, this service allows you to try dress samples at home before purchasing.
Color & Fabric Swatches: For a small fee, you can order swatches to help determine your preferred color and fabric.
Custom Sizing: We offer custom-size options for some dresses. For customers in the UK, France, Germany, Australia, Canada, Switzerland, Norway, Austria, and Belgium, we’re currently offering free custom sizing for a limited time. This service is also extended to all countries for Flower Girl and Junior Bridesmaid Dresses.
What does the “As Picture” color option mean?
The “As Picture” color option represents the unique color shown in the product images. Although there is no color swatch available for this option, you can refer to the photos on the product page or customer-submitted images in the comments section.

When ordering a custom-sized dress, you can provide additional measurement details in the “Order Note” section at checkout. Our team will review your request and make adjustments wherever possible to achieve a better fit.

For detailed care instructions, please check the “Product Details & Tips” section on the product page for your specific dress. Care instructions can vary depending on the fabric and design, so following these guidelines will help maintain the quality and longevity of your dress.

To order color swatches, you can either place an order directly on our swatch page or click “Order Swatch” in the colors section of the product page after selecting your desired dress color. For extra fabrics, you can order them on our fabric page. If you’re looking to match fabric to your dress, it’s best to order them together and specify your color preferences via email after placing your order. We’ll do our best to match the fabric color to your dress.

No, we are a global online retailer and do not operate brick-and-mortar stores. For more information about customadedress, please visit our “About Us” page.

No, our products are only available on our official website. To ensure reliable service and timely delivery, we recommend placing orders directly on our website.